Đompany "Rossetti" completed the test period of work of a portal for consumers "Light country" and passed to its operation in all regions of the presence of the companies of distribution grid complex. Now more than 40 million residents in 65 regions of the Federation have the opportunity to solve a number of issues related to electricity supply as quickly as possible.
┬´ňÔˇ■ţ¸ňňńŘ, ßŰÓŃţńÓ ň˝ˇ˝ˇ´ţ˛ňßŔ˛ňŰŔFirst of all, thanks to this portal, consumers in real-time can online inform the power engineers about technological failures in the distribution power grids of the "Rosseti" group of companies including "IDGC of Volga" PJSC . This approach will make it possible to quickly localize and eliminate power outages, which is especially important given the annual increase in the number of weather anomalies.
In addition to appeals about emergency situations, users can contact regional grid companies belonging to the Rosseti group of companies through the Light country portal with questions about the quality of electricity, as well as in case of detection of defects in the operated power grid equipment. Terms of communication with consumers are reduced. Answers to questions not related to the restoration of electricity in the case of technological violations are sent within 8 days, not 30, as established by law. Issues related to the violation of energy supply are resolved as quickly as possible and are under special control.
With the development and popularization of the portal "Light country" its functionality and the list of issues that can be addressed to the energy sector will expand. In particular, it is planned to integrate with the Portal of technological connection resource of the Russian Federation, where future consumers leave applications for technological connection to power grids in electronic form. "The new philosophy of relations with consumers of Rosseti provides not only technical measures to ensure reliable and high - quality power supply, but also the organization of comfortable feedback using the most modern channels and methods of customer service", ľ said Olga Sergeeva, Deputy General Director of Rosseti. Reference
The portal "Light country" was presented in the framework of the implementation of a set of measures to improve the efficiency of interaction with consumers on May 25, 2018 in the framework of the St. Petersburg international economic forum. In summer, its test operation began in Kaluga and Tver regions. Later, other regions of Rosseti subsidiaries ' presence began to connect to the portal. During this time, the resource received more than a thousand applications for elimination of violations, 76% of which have already been eliminated.