Over the year, personnel of the Client Service Centers have consulted 83.4 thousand people, and accepted more than 2 thousand of claims and requests.

In 2009, IDGC of North-West, JSC Client Service Centers have accepted more then 12 thousand applications for new connections and capacity increase. Due to the applications, 7,196 agreements for technological connection to electric grids have been conducted.

Due to Olga Kotlyarova, the Senior Specialist of the Sector for Organization of Work with Clients, number of applications for connection has increased by almost twice in comparison with the year 2008. Number of conducted agreements for technological connection has grown by 2.4 times.

Over the passed year, personnel of Client Service Centers (CSC) at seen branches of IDGC of North-West, JSC have given consultations to 83,441 people, accepted 2,199 claims and requests. The largest number of requests and applications for technological connection falls at “Komienergo” (836 applications) and “Pskovenergo” (1051 applications) branches.

Starting from February 2009, all paid services rendered by branches of IDGC of North-West, JSC are rendered through Client Service Centers for convenience of consumers. At Centers, one can get introduced with list of services and price sheet. Altogether in the last year, CSCs have provided 6,539 additional paid services in the amount of RUR 48.2 million.

For reference:

The first Client Service Center has been established in the Komi Republic in August 2007. As of today, 23 Client Service Centers operate at seven branches of IDGC of North-West, JSC (Arkhangelsk, Vologda, Murmansk, Pskov, and Novgorod regions, the Komi Republic, and the Republic of Karelia). Moreover, 75 specialists exercise functions of Client Service Centers at branches’ production departments.

Main tasks of Client Service Centers are to simplify the process of interaction with the Company for clients, make it comfortable and easy to understand, and to reduce time and financial expenses of consumers for being rendered services.

At a CSC, a consumer may get informed, form an application for technological connection of their object to grids of the energy company or additional rendered services. Center’s specialist will provide them with consultations regarding supply and quality of electric energy, render assistance in forming of necessary documentation, and accept a request (claim) regarding operation of the grid company.

Prospective targets of Client Service Centers include expansion of the list of additional paid services, conduction of straight agreements for electric energy transmission, and work in the field of increase in quality of services rendered to consumers.