"UTK" PJSC plans to introduce Call-centers in its branches “KabBalktelecom” (10 working places on the basis of “Protey” equipment), “Karachaevo-Cherkesskelectrosvyaz” (20 working places on the basis of “Protey” equipment), “Rostovelectrosvyaz” (50 working places on the basis of “Avaya” equipment) and “Volgogradelectrosvyaz” (40 working places on the basis of “Nortel” equipment). The systems have already been installed in the Call-centers of the branches “Volgogradelectrosvyaz” and “Rostovelectrosvyaz”. The equipment for the call-centers of the branches “KabBalktelecom” and “Karachaevo-Cherkesskelectrosvyaz” is to be delivered in the first half of 2005. All the Call-centers will be integrated in the common informational space of the Company. When an operator receives a request for information on any other region of the Southern federal district, he will have a technical possibility to apply for information in the database of the respective branch. The clients of the Call-centers can get all necessary business and other information about any region of the Southern federal district as well as Moscow, the Moscow region and Saint Petersburg.

Today Call-centers operate in two regional branches of "UTK" PJSC: “Kubanelectrosvyaz” and “Svyazinform” of the Astrakhan Region". Creation of Call-center in the branch “Kubanelectrosvyaz” based on "Avaya" equipment began in 2002 and at present 48 workplaces operate in the Call-center. In addition to such traditional services as service 071 (order of long distance calls), service 09 (free inquiry service), service 065 (receiving applications for telephone sets’ repair), the call-center provides the population with paid information about business and social life in Krasnodar. By the end of this year the Company plans to integrate in Call-center the service of sending electronic messages through operator as well as paging services.

The Call-center created on the basis of Protey equipment in the branch “Svyazinform” of the Astrakhan Region" has now 26 workplaces. This year volume of services being in demand in the region has been expanded.

In the first half of 2005 the services provided by the Call-center will be extended with «Intelligent routing » for VIP clients, outsourcing, carrying out of marketing researches, televoting. Such new automatic service as IVR (interactive voice response) including information on the exact time, currency exchange rates of the Central Bank of the Russian Federation, weather forecast, reproduction of fairy tales’ records told by professional actors, toasts, jokes, horoscopes, etc., will be introduced. "UTK" PJSC does everything necessary to update the database on a regular basis. Thus, a client of the call-center can be sure that the acquired information is actual and complete.