13 August, 2008, Moscow. COMSTAR – United TeleSystems (COMSTAR-UTS OJSC, LSE: CMST), a major operator of integrated telecommunications services in Russia and the CIS, announces that it has finished the first phase of introduction of IT-processes management automation system Itilium, which provides work of the Company’s IT-Service in accordance with advanced service-oriented methodology ITIL.

Itilium is the leading Russian solution for a company’s IT-infrastructure management (IT Service Management, ITSM), focused on services provisioning in the sphere of information technologies and oriented on consumers of the services. The given solution based on methodology of ITIL (IT Infrastructure Library), which in fact is consolidation of the best international experience and reference model in the sphere of IT-services management.

Within the frames of the project related to introduction of Itilium system COMSTAR-UTS carried out the following measures: standard system tuning, specialists training in respect of ITSM issues, the experience of practical work with the system was formed, it has also developed regulations for incidents and problems management, work of Service Desk was organized. Currently the Itilium system is introduced for users of full-functional system Oracle E-Business.Suite (OEBS), which installation was completed in the early July 2008.

«Introduction of Itilium system is a logical step in the direction of complex automation of our company’s work ensuing introduction OEBS. Expansion of company’s operations leads to complication of IT-infrastructure, and our primary objective is to simplify and improve its management, - says S.V Shambazov, IT Director, JSC COMSTAR-UTS. – According to ITIL ideology, automation of some processes, in particular work of support service, is a necessary condition for quality provision of IT-services, and the applied tactics of proactive management considers forecasting and preventive solution of possible problems long before their appearance. In future this experience can be successfully applied in other IT systems and services ».

Itilium system optimizes the work of company’s IT-specialists, makes the work of the related subdivisions more «transparent» for users, makes it possible to put in perspective the quality of IT-services. The goal of automation of problems and incidents management processes is to minimize the impact of failures related to IT-infrastructure errors on company’s operations, inclusive of registration, analysis, classification and prevention of incidents and problems reappearance, based on these errors.