Early in August 2010 the migration of data on all subscribers of OJSC N.W.Telecom in St. Petersburg and on the services provided to them to the CNSSS (Communication Network Service Support System) was completed and the integration of the CNSSS with the information and billing system (IBS) and the graphic module software was carried out.

Thus, the operation of the interaction interface of IBS and CNSSS has been ensured, which makes it possible to automate the business processes of telephone communication subscribers servicing throughout St. Petersburg.  

The automation of the business processes considerably reduces the time of checking the technical feasibility of providing the service, as well as the time of servicing and data processing in the provision of the services. Thus, when a client applies to any service centre of OJSC N.W.Telecom in St. Petersburg, the time of getting information on the technical feasibility of providing a service using CNSSS does not exceed 15 minutes (with the usual paper technologies it is up to 7 days).  

As Vladimir Akulich, CEO of OJSC NWT, noted, “the Communication Network Service Support System is unique, it makes it possible to do very much in terms of automation and unification of our Company’s business processes. But the main thing that the system gives us is the simplification and acceleration of work with subscribers. Among other things, CNSSS makes it possible to make the process of service provision, e.g. installation of a telephone set, as quick and comfortable as possible. Contacting us, a subscriber will get the required information and will be able to make a contract online.”

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In April 2010 OJSC North-West Telecom put into commercial operation in St. Petersburg a Communication Network Service Support System intended for the automation of the basic business process es and unification of the activities of the key divisions of the Company throughout the Northwestern Federal District.   By that moment, all data on linear facilities in St. Petersburg were migrated into the CNSSS from paper media, which is more than 2.7 million documents.

At the moment, the work of integrating the CNSSS with other IT system s of OJSC N.W.Telecom for the optimization of the business processes and automation of providing the service s of broadband access to the Internet in St. Petersburg continues, which will make it possible to minimize the time of getting information on the technical feasibility of providing broadband access services and thus to reduce the client servicing time.

Besides, the development of the functional for the accounting of facilities, service s and migration of the data on the already installed facilities of the new-generation optical network, PON (passive optical network), in St. Petersburg is under way. The facilities will be introduced to the CNSSS before the end of 2010.

The possessors of the rights to the unique domestic software CNSSS are OJSC N.W.Telecom, LLC Siemens and LLC STEP LOGIC who entered into a trilateral agreement of its joint distribution in February this year.