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Rosseti Volga

July 20, 2018

1,640 clients applied to “Chuvashenergo” branch customer service center for in first half-year of 2018

The Consumer Service Center (CSC) of “Chuvashenergo”, a branch of IDGC of Volga PJSC (a member of Rosseti), has summarized the work for the first half of the current year. Thus, for six months, 1,640 clients applied on various issues to the CSC.

 Today, the most of the requests refer to the issues of technological connection to the power grids of the “Chuvashenergo” branch. In the first half-year 2018, 1,222 such applications were submitted. For the reporting period, 1047 technological connection agreements were signed for the total maximum capacity of 29 MW. The specialists of the Customer Service Center explain the algorithm of actions for implementation of technological connection to electric grids, answer questions, help to fill in the necessary documents.

Additionally, clients apply with a whole range of other issues related to electrification in rural settlements, execution and approval of documents. For example, 71 applications were received in respect of power supply of socially significant facilities for the reporting period.

Also, customers submit applications related to electricity metering (repair, installation, replacement, sealing of meters), quality of customer service, etc. For the convenience of customers, applications are received in each of the power distribution zones of the branch and by sending them through the Russian Post.

 

 

 

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