In 2020, the customer service offices of the Penzaenergo Branch of Rosseti Volga, PJSC received 8,209 calls. Most of them, 7,307 calls, concerned the issues of technological connection to power grids. 3,398 applications relate to technological connection issues. Also, during the reporting period, the Company entered into 2,487 contracts (taking into account the applications submitted in earlier periods) for technological connection of consumers' energy-consuming devices to grids for a total capacity of 103.1 MW.
In order to prevent acute respiratory viral infections, since March of last year, customer service has been conducted only remotely, which does not affect the speed of resolving issues. The main tools for filing applications for technological connection on-line are the Internet resource of the Rosseti Group of Companies (портал-тп.рф), Rosseti – Personal Account mobile application (iOS and Android). In addition, in the regions of the company's area of responsibility there is a portal of the Rosseti group – Svetlaya Strana (светлаястрана.рф). With its help, consumers can leave messages about power outages, voltage fluctuations, electrical equipment defects.
Energy workers remind that residents of Penza and the Penza region can send written messages to the Consumer Service Center (CSC) of the Penzaenergo Branch, as well as to consumer service offices organized on the basis of power distribution zones (PDZs).